OSC uses a multi-track system to manage its caseload of FOIA requests. This means that FOIA requests are generally processed by OSC in the order they were received, based on their complexity.
FOIA requests requiring little or no search, review, or analysis are categorized as “simple” requests. These are processed immediately, in order of receipt.
FOIA requests for records requiring search, review, or analysis are categorized as “complex” requests.
Complex requests are categorized by the level of effort (search, review, and/or analysis) anticipated in processing the request. Requests that involve the entire contents of a case file, or that require extensive search, review, referral, analysis, and such as requests for copies of correspondence previously exchanged between the requester and OSC, or for specifically identified documents, are placed in the “Complex” processing track. Complex requests are processed on a first-in/first-out basis, with the simpler track receiving first priority.
OSC's FOIA Officer acknowledges requests as soon as they are received with an acknowledgement letter indicating the request was received, the processing track it was placed in, and any needed additional information required to process your request.
PAL users will be provided confirmation of their request upon its completed submission online.
At present, many requests are processed within the 20-working day timetable established by the FOIA. Typically, complex requests are processed as soon as possible thereafter.